OPERATION, SERVICE & WARRANTY SUPPORT
WELCOME TO ALPINE ASSIST
This dedicated resource page is designed to help Alpine Camper owners confidently navigate the operational, servicing, and warranty aspects of their vehicle. Whether you’re prepping for a remote adventure, tackling routine maintenance, or seeking quick solutions to common questions, Alpine Assist is here to provide comprehensive guidance, expert tips, and direct links to valuable support materials.
Explore the categories below to find answers, watch helpful tutorials, access supplier contacts, and ensure your Alpine Camper continues to deliver reliable, worry-free travel experiences.
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SERVICE, WARRANTY & OPERATION RESOURCES
Explore the categories of our most frequently received questions post handover.
WHEELS, BEARINGS & SUSPENSION
Q: How often should I repack the wheel bearings?
A: Every 5,000km under normal conditions, or sooner if you’ve driven through water or rough terrain.
Q: Should I carry spare wheel bearings?
A: Not normally, but if traveling remotely, it’s wise to have a pre-greased spare set with a seal.
Q: Is Cruisemaster ATX air bag suspension an option?
A: Yes, on Alpine 14, 15, and 16 models if ordered early. XT cannot be upgraded to ATX. For support, call 07 3624 3800 or visit:
https://cruisemaster.zendesk.com/hc/en-us/requests/new
Q: What’s the main benefit of ATX air bag suspension?
A: It increases the ATM to 3 tonnes. More info: https://cruisemaster.com.au/atx/
Q: Which level of Cruisemaster air bag suspension is standard?
A: Level 3 is standard, offering manual controls. Learn more: https://cruisemaster.com.au/air-control-kits/
Q: Is Level 4 Cruisemaster air suspension available and what’s the benefit?
A: Yes. It’s fully automated. Contact sales for pricing. More info: https://cruisemaster.com.au/air-control-kits/
Q: What maintenance does Cruisemaster suspension need?
A: Regularly check toe-in, camber, and alignment. Uneven tire wear indicates alignment issues. More info: https://cruisemaster.com.au/air-control-kits/
Q: How should I set the Cruisemaster air bag height for travel?
A: Use the ride height guide inside the wheel arches. Video: https://youtu.be/YDa4jiIcKvM?feature=shared
Q: What pressure should I use in the Cruisemaster air bags?
A: Adjust according to load and don’t exceed 90psi. Follow the ride height guide. Video: https://youtu.be/YDa4jiIcKvM?feature=shared
Q: My Cruisemaster air bag is losing pressure—what should I check?
A: Inspect air lines for leaks, check the air bag for damage, and ensure valves aren’t leaking.
Q: How do I adjust the ride height on air bag suspension?
A: Align the top of the tire with the guide inside the wheel arch.
Q: What routine suspension maintenance is required?
A: Grease swing arm bushes, check bolt torque, ensure proper wheel alignment, and inspect brake pads and bearings regularly.
Q: How do I maintain the DO35 coupling?
A: Grease the single fitting and keep the locking mechanism clean and lubricated.
Q: How do I properly adjust the handbrake?
A: First adjust the main brakes, then set the handbrake to hold at about seven clicks.
Q: My brakes aren’t working—what should I do?
A: Check all wiring connections at the tow vehicle, the trailer plug, and behind the brake drums.
WATER SYSTEMS & WATER TANKS
Q: Will both water tanks empty at the same time if I open them together?
A: Each tank has its own tap. If both are open, the one nearest the pump empties first. For balance, start with the front tank only, then switch to the rear once the front is empty.
Q: Why aren’t my water gauges showing a full reading?
A: The sensors are placed about 50mm below the tank’s top, so the top 20L won’t register. The indicators are just a guide, not exact measurements.
Q: Why won’t my water pump turn off?
A: Your tank may be empty, or there’s air in the line. After refilling, run all taps until the flow is steady. Also, ensure all tank taps and fittings are secure.
Q: Why is my water flow weak?
A: Low tank level, leaking fittings, or a clogged filter/tap could be the cause. Check each of these points and address any issues found.
Q: Should I use an inline water filter?
A: Yes. New Alpines come with one, and it helps remove debris—especially important when filling up in remote areas.
Q: How do I remove the Truma hot water exhaust cover?
A: Refer to the manufacturer’s YouTube video or instructions for the proper removal process.
ELECTRICAL POWER SYSTEMS
Q: Why won’t my Redvision screen turn on?
A: The panel may be locked. Press the main power button twice to unlock. Video: https://youtu.be/Fs1vpLw5j4s?feature=shared
Access Redvision Quick Guide Here >
Q: I have no 12V power inside the van—what’s wrong?
A: The battery may be flat or the Redarc system locked. Recharge the battery and press the main power button twice to unlock.
Video: https://youtu.be/Fs1vpLw5j4s?feature=shared
Q: There’s no 240V power—what should I check?
A: Verify all safety switches and the inverter are on, confirm the external power source is live, and inspect the power lead for damage.
Q: Why are my lights not working?
A: Check that the light switch is on, the battery is charged, and the switch panel is unlocked. If these are fine, check the bulb or fixture.
Q: How can I charge batteries if my camper is under cover?
A: Use a portable solar panel plugged into the external solar input, making sure to disconnect the panel’s regulator first.
Q: Why isn’t the Redarc solar input green light illuminating?
A: An extra solar controller may bypass the indicator. Use the Victron app for accurate solar readings.
Q: How do I reset the battery?
A: Connect the Anderson plug to your car, start the engine, and press the reset button for about 20 seconds until the voltage rises above 12V.
Q: The electric roof won’t move—how do I fix it?
A: The actuators may need resetting. Check for obstructions and follow the procedure: https://youtu.be/2nxTj_16oZU?feature=shared
Q: My air conditioner isn’t working. Any suggestions?
A: Confirm 240V supply, ensure all safety switches and the inverter are on, and check the battery charge.
HEATING & HOT WATER
Q: How do I turn the VBK diesel heater on and off?
A: Refer to the provided YouTube instructional video from the manufacturer.
Q: Why is my VBK diesel heater smoking and smelling of diesel?
A: The air intake is likely clogged with dust. Clean the intake thoroughly to restore proper airflow.
Q: How do I operate the Webasto diesel hot water and heater?
A: Follow the instructions in this video: https://youtu.be/p4wD73ixao8?feature=shared
Q: My Webasto diesel hot water system isn’t working—what now?
A: Check the diesel tank level and wiring connections. If the issue persists, contact tech support. Video: https://youtu.be/p4wD73ixao8?feature=shared
Q: I’m getting no hot air from my diesel heater—what’s wrong?
A: Allow about 20 minutes for it to heat. If still cold, check the pump and clear any air locks.
EXTERIOR & FITTINGS
Q: Do I need a stone stamper?
A: Yes. It protects the front of the van. All new Alpines include a bracket for a Stonestomper. More info: https://stonestomper.com.au/
Q: Should I fit a rubber stone mat under the van?
A: Yes. It protects the underside in front of the front water tank. All new Alpines come standard with one.
Q: My main door won’t lock properly and dust is entering—what can I do?
A: Adjust the door latch. Remove the cover, loosen the screws, close and lock the door, then retighten the screws for a better seal.
Q: Does the HTP dust reduction system need maintenance?
A: Yes. Regularly clean the filter accessed under the top cover.
GENERAL MAINTENANCE & STORAGE
Q: How do I prevent rust on my camper?
A: Rust-proofing when new or regular anti-corrosion sprays on metal surfaces will help prevent rust.
Q: How do I minimize condensation inside the van?
A: Slightly open the pop vinyl windows and latch the main windows in the middle position for better ventilation.
Q: Should I use a cover when storing my caravan outdoors?
A: Yes. A waterproof cover helps protect it from weather and UV damage.
Q: Should I turn off the 240V charger during storage?
A: Not entirely. Monitor the battery and if it nears 12V, plug in to top it up.
AUDIO & ACCESSORIES
Q: Does the Fusion stereo have an antenna?A: Yes, it comes with a tail antenna. For improved reception, consider fitting an external FM aerial.
SUPPLIER CONTACT DETAILS
Q: How do I contact Enerdrive for technical support?
A: Call 1300 851 535 or email support.enerdrive@dometic.com
Q: What is Redarc’s support phone number?
A: Call 08 8322 4848 for technical assistance.
Q: How can I get technical help from Webasto?
A: Call 1800 244 494.
Q: How do I get Cruisemaster tech and warranty support?
A: For tech support, call 07 3624 3800. For warranty claims, visit:
https://cruisemaster.zendesk.com/hc/en-us/requests/new
Q: Where can I find Houhgton air con support details?
A: No direct contact provided. Check Houhgton’s website or product documentation.
Q: How do I reach OGO toilet tech support?
A: Call 1800 707 076.
Q: Where do I call for Coast to Coast (Fiamma) warranty issues?
A: Contact 02 9645 7600.
Q: How can I contact ARK Jockey tech support?
A: Call 02 9678 9036.
Q: What’s the number for Totally 12V Auto Electrical?
A: Call 0431 782 723.
APP DOWNLOADS FOR COMPONENTS
REDARC REDVISION
The RedVision User App provides you with the full access to control and monitor all your electrical on-board devices.
Download:
App Store or Google Play
ENERDRIVE B-TEC Battery Monitor
Track your B-TEC Lithium battery's charge status. Monitor real-time voltage and current levels.
Download:
App Store or Google Play.
VICTRON CONNECT
THE VICTRONCONNECT app provides you instant data from your solar charger or battery monitor.
Download:
App Store or Google Play
EVAKOOL DOWNUNDER
The EvaKool Down Under App let's you monitor and control your Down Under Series II Dual Zone Portable Fridge from devices.
Download:
App Store or Google Play
ALPINE ROOF ACTUATORS
Learn the correct operation of the optional electric roof actuators, and a very simple repair if required to the two factory screws.
REDARC REDVISION OPERATION
Watch for the tips on operating the Redvision Display on the Alpine Campers - one of our most asked questions post-handover.... "the screen is locked", check it out!
SIMARINE MONITOR OPERATION
In this video Kyle from Totally 12V shows the operation of the Simarine Display Monitor, fitted to Alpine Campers with the Enerdrive power systems.
Submit a service/warranty request
Need assistance with your Alpine Camper? During the Christmas period, please submit your Service & Warranty Request below, and our team will contact you once we return on the 6th of January 2025.